What to do when a robot is serving you? To Tip or Not to Tip?

As technology continues to advance at an incredible pace, it's not uncommon to come across robots in places we never thought possible. Robots have now found their way into the hospitality industry, serving guests at hotels and restaurants. The sight of a robot coming up to your table or room to take your order can be exciting and even entertaining, but it also raises some questions about how we should interact with these machines. One of the most pressing questions is whether or not we should tip a robot that serves us. In this article, we will explore the best practices for interacting with robots in hotels and restaurants, including whether or not you should tip them.

What are robots in hotels and restaurants?

Robots in hotels and restaurants are autonomous machines that are designed to perform specific tasks, such as taking orders or delivering food and drinks. These robots are equipped with a variety of sensors, cameras, and microphones that allow them to navigate their environment and interact with humans. They can also be programmed to perform specific tasks, such as delivering items to a guest's room or taking orders at a restaurant.

Should you tip a robot?

When it comes to tipping a robot, there is no clear answer. Unlike human servers, robots do not have emotions or the ability to appreciate a tip. However, some hotels and restaurants have started to incorporate a tip option for their robotic servers, which can create confusion among guests. If a tip option is available, it is ultimately up to the guest's discretion whether or not they choose to tip the robot.

Best practices for interacting with robots in hotels and restaurants

Now that we've covered whether or not you should tip a robot, let's look at some best practices for interacting with these machines in hotels and restaurants:

Follow instructions

When interacting with a robot, it's important to follow the instructions provided. This could include speaking clearly, scanning a QR code, or placing an order through a touchscreen. By following the instructions, you can ensure that the robot can perform its task efficiently and effectively.

Be patient

Robots are still relatively new to the hospitality industry, and they may not be as efficient or speedy as human servers. It's important to be patient and give the robot enough time to complete its task without rushing or becoming frustrated.

Don't touch the robot

While robots are designed to interact with humans, it's important to avoid touching them. Touching a robot can disrupt its sensors and cause it to malfunction, which can impact its ability to perform its task.

Provide feedback

If you have a positive or negative experience with a robotic server, it's important to provide feedback to the hotel or restaurant. This can help them improve their service and make necessary adjustments to the robot's programming.

As technology continues to evolve, robots are becoming more common in the hospitality industry. While they may not have the same emotions or abilities as human servers, robots can provide a unique and efficient service that can enhance the guest experience. When interacting with robots in hotels and restaurants, it's important to follow instructions, be patient, and provide feedback to improve their service. As for whether or not to tip a robot, it ultimately comes down to the guest's discretion.

Albi Zhulali
CEO of Softmogul