Nowadays each one of us has the opportunity to choose between a large number of good hotels, but what differentiates a hotel and makes it great? Here are some things that make a hotel great that we can all take into consideration.
This is number one. The client must be served in the proper way, since this is the only way he will come back to the hotel. Having great architecture and a friendly staff won’t help if the service is not great. As Marilyn Suttle said, “Your customers are responsible for your company’s reason for existing.” That is why serving a client is the most important thing in a hotel.
This actually depends on the preferences of the customers. Some prefer hotels located in the center of the city so they can be near important places and can enjoy the lively atmosphere. Some prefer to book a hotel somewhere away from the city center where they can enjoy the quietness and peacefulness of nature. But it is important that the hotel is near the places the customer wants to go, maybe a restaurant, book shop, museum, theater etc. That’s why it’s better to have a target group of customers firstly.
Everyone loves the little stuffs in hotel rooms that make us feel like the staff actually cares about us and our needs and has noticed the small details. In-room HD TVs, free WiFi, luxurious bath products, free in-room coffee and tea service, and even access to an acclaimed exercise facility are important.
Bar & Restaurant
It is vital for any great hotel to have a bar and restaurant located within or nearby. Sometimes when very tired, clients tend to eat at the hotel restaurant or drink some coffee in the bar.