How to keep your guests coming back
There are two types of guests that visit a hotel, new and returning ones. Every single visitor has his own significance, yet those who keep coming back are a vital and crucial part
Management
Qualities of a GREAT receptionist!
SmileEvery time a guest enters the hotel, stop looking at the screen and welcome him with a smile. This shows you respect for their presence and are glad to have them. Effective communicationHaving
What makes a good hotel GREAT?!
Nowadays each one of us has the opportunity to choose between a large number of good hotels, but what differentiates a hotel and makes it great? Here are some things that make a
Trends to watch for in 2018
2017 is already over and 2018 is ready to take the reins on its hands. So, as a year ends and a new one is about to begin, we take a look at