Management

Superb customer service is one of the main pillars that make or break any hotel. Guests are constantly evaluating the level of service they are receiving and their preferences have evolved, to expect

There are two types of guests that visit a hotel, new and returning ones. Every single visitor has his own significance, yet those who keep coming back are a vital and crucial part

SmileEvery time a guest enters the hotel, stop looking at the screen and welcome him with a smile. This shows you respect for their presence and are glad to have them. Effective communicationHaving

Nowadays each one of us has the opportunity to choose between a large number of good hotels, but what differentiates a hotel and makes it great? Here are some things that make a

2017 is already over and 2018 is ready to take the reins on its hands. So, as a year ends and a new one is about to begin, we take a look at