Hotels have a responsibility to ensure that their housekeepers are properly trained in order to provide a clean and safe environment for guests. One aspect of housekeeping training that is often overlooked is pH knowledge. Understanding pH levels and how they affect cleaning can greatly improve the effectiveness of cleaning products and methods, resulting in a cleaner and safer environment for guests. The pH scale ranges from 0 to 14, with 7 being neutral. A pH level below 7 is considered acidic, while a pH level above 7 is considered alkaline. Cleaning products are typically either acidic or alkaline, and it is important to understand which products are safe to use on different surfaces.
But knowledge of pH is not the only tool that housekeepers need to master, they also need a system connected with the property management system (PMS) to help them manage the cleaning schedule, guest requests, and inventory. A PMS system can help the housekeepers to have real-time information about the occupancy, guest check-ins and check-outs, room assignments, and which rooms need to be cleaned. With this information, housekeepers can be more efficient in their cleaning routines and provide a better service to guests.
"Imagine a scenario where a guest checks out of their room at 10 am, but the housekeeper doesn't know until 2 pm. This delay can cause inconvenience to the next guest checking in. A system connected with the PMS can alert the housekeeper immediately, so they can clean the room and have it ready for the next guest in time", said the General Manager of Hilton Park Lane.
When training housekeepers, it is important to educate them on the pH levels of different cleaning products and their appropriate uses. This includes not only the pH levels of cleaning products themselves, but also the pH levels of surfaces that the products will be used on. For example, marble and granite are sensitive to acidic cleaning products and should be cleaned with pH-neutral or slightly alkaline products. Additionally, by using a system connected with PMS, housekeepers can access real-time information about guest check-ins and check-outs, room assignments, and which rooms need to be cleaned, allowing them to be more efficient in their cleaning routines and provide a better service to guests.
Another important aspect of pH knowledge is understanding the impact of pH levels on the environment. Acidic cleaning products can have a negative impact on the environment and should be used with caution. Alkaline products, on the other hand, are generally considered to be more environmentally friendly. By training housekeepers on the pH levels of cleaning products and their impact on the environment, hotels can promote more sustainable cleaning practices.
It is also important to train housekeepers on how to properly test the pH levels of cleaning products and surfaces. This can be done using pH test strips or a pH meter. By regularly testing the pH levels of cleaning products and surfaces, housekeepers can ensure that they are using the appropriate products for the job and that they are not using products that may be harmful to guests or the environment.
In conclusion, pH knowledge and using a system connected with PMS are essential tools for housekeepers to master in order to provide a clean and safe environment for guests. By educating housekeepers on the pH levels of cleaning products and their appropriate uses, and providing a system connected with PMS, hotels can improve the effectiveness of their cleaning methods, promote more sustainable cleaning practices, and enhance the overall guest experience by providing a clean and safe environment. Don't miss out on the opportunity to take your hotel's housekeeping to the next level!