Increase Online Sales: 5 ways how small and medium Hotels can leverage Technology

In today's highly competitive hotel industry, small and medium hotels need to find ways to stand out and drive more sales. One of the most effective ways to do this is by leveraging technology. From online booking and mobile check-in to virtual reality and artificial intelligence, technology can help small and medium hotels to increase bookings, revenue, and guest satisfaction.

Here are some concrete steps that small and medium hotels can take to leverage technology to drive sales:

Optimize your website for SEO

The first step in leveraging technology is to have a well-designed, user-friendly website that is optimized for search engines. This means using keywords and meta tags to make it easier for potential guests to find your hotel when searching for hotels in your area. Additionally, the website should have a clean and visually appealing design, and be mobile-friendly to cater to all types of users.

Implement a property management system (PMS)

A PMS is essential for managing your hotel's inventory, reservations, and guest data in one place, making it easier to track bookings and revenue. Additionally, a PMS can be integrated with various third-party booking channels, such as Expedia or, to make it easier to reach a wider audience.

Use online marketing to reach potential guests

Online marketing is crucial for reaching potential guests and building brand awareness. Platforms like social media, influencer marketing, and Google advertising are increasingly used to reach potential customers. Hotels can also use digital marketing strategies like email marketing, retargeting and programmatic advertising to target specific audience, increase brand loyalty and bookings.

Enhance the guest experience with technology

Hotels can also use technology to enhance the guest experience. For example, they can use virtual and augmented reality to give guests a virtual tour of the hotel or provide interactive experiences. Additionally, they can use artificial intelligence-powered chatbots to provide guests with 24/7 assistance and answer common questions.

Keep track of your hotel's performance

Finally, it's important to keep track of your hotel's performance. This can be done by monitoring online reviews and guest feedback, tracking booking and revenue data, and analyzing website traffic data. This information can help you identify any patterns or areas that need improvement and make necessary adjustments to drive more sales.

In conclusion, small and medium hotels can leverage technology to drive sales, increase revenue, and enhance the guest experience. By optimizing your website for SEO, implementing a property management system, using online marketing to reach potential guests, enhancing the guest experience with technology and keeping track of your hotel's performance, you can stay ahead of the competition and attract more bookings. This will ultimately help your hotel to thrive in today's digital age.

Albi Zhulali
CEO of Softmogul